Entering Negative Adjustments Less Than $1.00

When applying a negative adjustment to an invoice for an amount less than $1.00 (such as a short payment due to rounding), the system requires a specific format. If the amount is entered incorrectly, the adjustment will not process.

The Required Format

When entering a negative adjustment that is less than one dollar, you must include a zero before the decimal point.

Correct format: $-0.25

Incorrect format: $-.25  — this will not work and the adjustment will fail to process.

This applies any time the adjustment amount is between $0.00 and -$0.99, such as:

• $-0.03 (three-cent short payment)
• $-0.25 (twenty-five cent rounding difference)
• $-0.50 (fifty-cent adjustment)

When Does This Come Up?

This most commonly occurs when a customer short-pays an invoice due to rounding on their end. For example, if a customer calculates their balance slightly differently and pays a few cents less than what is owed, you would need to enter a small negative adjustment to clear the remaining balance.

In those cases, go to the adjustment field on the invoice and type the amount using the format above, making sure to include the leading zero before the decimal.

Quick Reference

Always use:  $-0.XX

Never use:   $-.XX

Tip: If your adjustment is not going through and the amount is less than a dollar, double-check that you have included the zero before the decimal point. Adding that zero is the fix.